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‎01-18-201709:02 AM

I own an HP G71-340US laptop (Windows 7 64-bit) and recently installed an ASUS bluetooth adapter USB-BT400. The bluetooth software installed easily enough and Windows indicates that the adapter is working properly. However, the laptop is not able to connect to any other bluetooth enabled devices. My Samsung cell phone is able to find the laptop via its bluetooth, but cannot connect to the laptop either. I have checked the drivers and the bluetooth settings and the bluetooth services and all are set up as recommended. So now I am wondering if the HP G71 is equipped with the necessary hardware to enable bluetooth connections or do I need to consider replacing the ASUS bluetooth adapter with a different brand. Thanks.

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HP G71-340US: ASUS bluetooth adapter does not connect to bluetooth-enabled devices

‎01-18-201709:12 AM

Hi:

Did you install the ASUS bluetooth driver and software? If not, here it is...

Windows only installs a generic bluetooth driver and normally that is not enough to have the bluetooth work.

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HP G71-340US: ASUS bluetooth adapter does not connect to bluetooth-enabled devices

‎01-18-201710:38 AM

Yes. I called ASUS technical support and they directed me to their driver downloads.

Here is what I have on the laptop:

Device: ASUS USB-BT400

Part #: BCM20702A0

Driver provider: Broadcom corporation

Driver date: 11/17/2014

Driver version: 6.5.1.6000

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HP G71-340US: ASUS bluetooth adapter does not connect to bluetooth-enabled devices

‎01-18-201711:22 AM

By all indications, the BT should be working since you have installed the Broadcom bluetooth driver.

To answer your other question however, no, there is no additional hardware or software needed for your notebook to run bluetooth from the external usb adapter..

It should be working right now.

The only other suggestion I can offer would be to see if this HP Broadcom bluetooth driver works for you. It also supports the same bluetooth hardware...

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

6.5 Rev.T (28 Aug 2015)

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HP G71-340US: ASUS bluetooth adapter does not connect to bluetooth-enabled devices

‎01-18-201712:00 PM

I downloaded the sp72617 file from the link you provided. But when I tried to install the file it gave me an error message that stated 'The executable you are attempting to run has been corrupted.' Is there another link to this file that I can use instead?

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HP G71-340US: ASUS bluetooth adapter does not connect to bluetooth-enabled devices

‎01-18-201712:30 PM

Interesting...I have given that file to dozens of forum members in the past.

See if the next version after that one works.

6.5 Rev.U (30 Sep 2015)

If not, here is the link with the driver revisions. You can try any of the newer ones beyond the one you currently have installed.

If you get the driver installed and still don't have BT, then I would have to assume that there is something wrong with the BT adapter if you can't test it out on another PC you have.

ASUS puts their name on good hardware, but I guess once in a while you can get a bad one.

Broadcom is certainly a leader in wireless hardware.

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HP G71-340US: ASUS bluetooth adapter does not connect to bluetooth-enabled devices

‎01-19-201708:46 AM

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HP G71-340US: ASUS bluetooth adapter does not connect to bluetooth-enabled devices

‎01-19-201709:54 AM

Hp Bt400 Bluetooth Driver/ Download 32&64 Bit Versions

Youre very welcome.

I agree. There must be something wrong with the adapter itself.

I bought this Broadcom based BT adapter, and it works just fine.

Now you did go into the bluetooth settings and make your PC discoverable, correct?

BT won't automatically connect unless you enable the settings in the program.

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HP G71-340US: ASUS bluetooth adapter does not connect to bluetooth-enabled devices

‎01-19-201710:19 AM

Yes. I made sure that the 'Discovery' box was checked each time I installed the bluetooth software.

Question - how does the Kinivo adapter compare to the Plugable adapter which is the #1 Best Seller on Amazon? Any real differences between the two?

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HP G71-340US: ASUS bluetooth adapter does not connect to bluetooth-enabled devices

‎01-19-201710:29 AM

There wouldn't be much difference, IMO.

They both use the BCM bluetooth radio.

The Plugable brand is a low energy model, but I don't know how that compares to the one that I have, which does not state that it is low energy.

I would say that the Plugable model is newer technology. I've had mine for a few years now.

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